What information should I provide when contacting support?
Overview
Explain what you were trying to do, what you expected, what happened instead, and whether the problem repeats. Include the visible error message, file type and approximate size, current browser, and the workspace area involved. A screenshot is useful when it does not reveal confidential research material.
What to do
- Search this Help Center using the exact error or task name.
- Try the relevant recovery steps once.
- Use Contact support from Help and describe the problem without including confidential research material.
- Attach research material only when support explicitly requests it and an approved secure method is available.