Account and plans

What should I check before uploading research material?Before uploading, confirm you have the right to use the material, that consent and ethics approval cover digital analysis, and that any required de… 1 min› Can the interface and AI writing use different languages?Yes. 1 min› What research material is used when I run an AI task?The Assistant uses the scope shown for the chosen task, such as selected text, one document, selected documents, answers to one interview question,… 1 min› What happens when I delete a project, file, code, or memo?Deletion removes the selected item and may also remove relationships that depend on it. 1 min› Which browser should I use and what if the workspace behaves unexpectedly?Use a current desktop version of Chrome, Edge, Firefox, or Safari with JavaScript and cookies enabled. 1 min› Where do I manage membership, billing, and account access?Use the website account and membership pages to view your current plan, change membership, update billing details, review invoices, edit your profi… 1 min› What information should I provide when contacting support?Explain what you were trying to do, what you expected, what happened instead, and whether the problem repeats. 1 min› Can I use the workspace on a phone or tablet?The workspace is built for desktop use, where coding, document review, and analysis benefit from a larger screen and precise text or region selection. 1 min› Which languages does Byleron QDA support?There are three separate language settings. 2 min› How do I reset my password or update my account details?Your Byleron QDA account is the same account you use on the website. 1 min› Where do I report a privacy or security concern?Use Contact support in the Help Center and choose the topic that fits, describing what you saw without attaching confidential research material or … 1 min› Are trials available, and how does billing work?Eligible paid plans include a 7-day free trial. 1 min› Where is my project data hosted?The current hosting location, subprocessors, transport encryption, retention, and backup arrangements are described in the site’s Privacy Policy an… 1 min› Which AI provider processes my data, and under what terms?AI-assisted features send the scope you choose (see “What research material is used when I run an AI task?”) to an AI provider’s API to generate a … 1 min› Who owns the material and analysis I create in my projects?You retain ownership of the sources, codes, memos, and analysis outputs you create in your projects, subject to the site’s Terms of Service. 1 min› What happens when I cancel or downgrade my plan?Cancellation stops the next recurring charge; your current plan, access, and unused allowance remain available until the current billing date. 1 min› What is the refund policy?Refunds are available for requests made within 7 days of payment. 1 min› How do Institution plans and invoicing work?Institution access is arranged directly with us rather than through a fixed self-service plan. 1 min› How do I upgrade my plan?Open Plans & Pricing, select the plan that suits your work, and review the amount and billing terms at checkout before confirming. 1 min› How do the plan limits compare?Plans differ in project and file limits, and in whether AI assistance, Results Builder, project import, REFI-QDA exchange, and collaboration are av… 1 min› Does the workspace meet GDPR or my institution’s compliance requirements?The workspace provides technical and organizational features that can support a compliant workflow, including account-level access control, project… 1 min› Can the workspace anonymize or pseudonymize my data for me?No. 1 min› Can I use Byleron QDA without any AI?Yes. 1 min› Who can see my projects and my coding?Your projects belong to your account and are private by default. 1 min› What information does Byleron QDA store about me and my work?The service stores the content you create in a project: files and their text, codes, coding, memos, variables, analysis settings and Results Builde… 1 min› How do I get all my data out of Byleron QDA?Your project content stays yours and you can take it with you at any time. 1 min›